Get Expert Odoo Support When You Need It Most
Flexible, affordable, and reliable Odoo support packages designed for businesses of all sizes. From quick fixes to comprehensive system management, we've got you covered.
Why Choose Our Support Packages?
Instant Access to Experts
Get immediate help from certified Odoo professionals with 5+ years of experience. No waiting, no delays – just expert solutions when you need them.
Flexible & Affordable Pricing
Pay only for the support you need with our flexible hour-based packages. Scale up or down based on your requirements. No long-term contracts or hidden fees.
24/7 Availability
Round-the-clock support across multiple time zones. Critical issues? Weekend problems? We're here when you need us most.
Guaranteed Results
95%+ customer satisfaction rate with clear SLAs and response time guarantees. If we don't deliver, you don't pay.
How Our Support Packages Work
Step 1: Choose Your Package
Select from our range of packages based on your support hours needed and response time requirements.
Step 2: Instant Activation
Your support package is activated immediately upon purchase. Access your customer portal and submit your first ticket.
Step 3: Get Expert Help
Our certified consultants respond according to your package SLA and work until your issue is resolved.
Step 4: Track & Manage
Monitor your support hours, ticket status, and team performance through our customer dashboard.
Support Package Categories
Email Support Packages
Perfect for non-urgent queries, documentation requests, and guidance that doesn't require immediate attention.
Best For: Small businesses, routine questions, configuration help, user training
Features
- Detailed written responses
- Screen recordings and documentation
- Step-by-step guides
- Follow-up support included
Response Times: 2–48 hours, depending on package
📞VOICE SUPPORT PACKAGES
Direct phone access to our experts for real-time problem solving and live guidance.
Best For: Urgent issues, complex problems, training sessions, live demonstrations
Features:
- Screen sharing capabilities
- Live problem-solving sessions
- Call recordings for reference
- Scheduled consultation calls
Availability: Business hours to 24/7 based on package
🏢ONSITE SUPPORT PACKAGES
Our experts visit your location for hands-on assistance, training, and complex implementations.
Best For: Major implementations, team training, complex configurations, system audits
Features:
- Face-to-face consultation
- Hands-on system work
- Team training sessions
- Complete documentation
Coverage: Local to international locations
💻OFFSITE SUPPORT PACKAGES
Secure remote access to your systems for direct problem resolution and system optimization.
Best For: System maintenance, performance optimization, quick fixes, regular health checks
Features:
- Secure remote access
- Real-time system work
- Performance monitoring
- Automated reporting
Response Times: 10 minutes to 8 hours
🔄HYBRID SUPPORT PACKAGES
Combination packages offering multiple support channels for comprehensive coverage.
Best For: Growing businesses, complex environments, varied support needs
Features:
- Multiple communication channels
- Flexible hour allocation
- Priority routing
- Dedicated account management
Benefits: Cost savings and comprehensive coverage
EMAIL SUPPORT PACKAGES
Choose the perfect plan — from occasional help to full-scale system management
Micro Email Support
3 Hours
Basic Email Support
5 Hours
Starter Email Support
8 Hours
Standard Email Support
15 Hours
Plus Email Support
20 Hours
Professional Email Support
30 Hours
Advanced Email Support
40 Hours
Enterprise Email Support
50 Hours
Executive Email Support
75 Hours
Premium Email Support
100 Hours
Unlimited Email Support
150 Hours
VOICE SUPPORT PACKAGES
Real-time phone assistance — from emergency fixes to 24/7 enterprise support
Emergency Phone Support
2 Hours
Micro Phone Support
3 Hours
Basic Phone Support
5 Hours
Starter Phone Support
8 Hours
Standard Phone Support
15 Hours
Professional Phone Support
30 Hours
Enterprise Phone Support
50 Hours
Premium Phone Support
100 Hours
ONSITE SUPPORT PACKAGES
Expert technicians at your location — nationwide & international
Emergency Onsite
4 Hours
Basic Onsite Support
8 Hours (1 Day)
Standard Onsite Support
16 Hours (2 Days)
Professional Onsite Support
40 Hours (5 Days)
Enterprise Onsite Support
80 Hours (10 Days)
OFFSITE SUPPORT PACKAGES
Secure remote expert assistance — fast, efficient, no travel needed
Micro Offsite Support
3 Hours
Basic Offsite Support
10 Hours
Standard Offsite Support
25 Hours
Professional Offsite Support
50 Hours
Enterprise Offsite Support
100 Hours
Package Comparison Tool
Compare All Packages Side by Side
| Feature | Basic | Standard | Professional | Enterprise |
|---|---|---|---|---|
| Response Time | 24 hours | 12 hours | 8 hours | 4 hours |
| Support Hours | 5-10 | 15-25 | 30-50 | 50-100+ |
| Validity Period | 30 days | 60 days | 90 days | 120+ days |
| Support Channels | Email + Phone | All Channels | All + Dedicated | |
| Monthly Reports | ❌ | ✅ | ✅ | ✅ |
| Dedicated Manager | ❌ | ❌ | ❌ | ✅ |
| Emergency Support | ❌ | ❌ | ✅ | ✅ |
| Best For | Small Business | Growing Business | Established Business | Enterprise |
Specialized Support Add-Ons
Emergency Support Add-On
- Available for any package
- 2-hour response guarantee
- 24/7 availability
- Critical issue priority
Weekend Support Add-On
- Saturday and Sunday coverage
- Holiday support included
- Same response times as weekdays
Dedicated Account Manager
- Single point of contact
- Proactive monitoring
- Monthly business reviews
- Strategic planning sessions
Training Add-On
- Live training sessions
- Customized curriculum
- Multiple participants
- Training materials included
What's Included in Every Package
Standard Features
- ✅ Certified Odoo Experts - All team members are Odoo certified
- ✅ Ticket Tracking System - Monitor all support requests
- ✅ Detailed Documentation - Written solutions and guides
- ✅ Knowledge Base Access - Comprehensive resource library
- ✅ Performance Reports - Monthly usage and resolution reports
- ✅ Satisfaction Guarantee - 95%+ satisfaction or money back
Security & Privacy
- ✅ Data Security - ISO 27001 compliant processes
- ✅ Confidentiality - NDA protection for all interactions
- ✅ Secure Access - Encrypted communication channels
- ✅ Backup Protection - All work backed up securely
Frequently Asked Questions
General Questions
Q: How quickly can I start using my support package?
A: Immediately! Your package is activated within minutes of purchase, and you can submit your first support ticket right away.
Q: Can I upgrade or downgrade my package?
A: Yes, you can change your package at any time. Unused hours from your current package will be credited to your new package.
Q: What if I don't use all my support hours?
A: Unused hours carry forward for up to 30 days beyond the package validity period, giving you flexibility in usage.
Q: Do you provide support for custom modules?
A: Absolutely! Our experts work with both standard Odoo modules and custom-developed solutions.
Technical Questions
Q: What Odoo versions do you support?
A: We support all current Odoo versions from v11 to the latest release, including both Community and Enterprise editions.
Q: Can you help with integrations?
A: Yes, we provide integration support for popular platforms like Shopify, WooCommerce, Tally, payment gateways, and many others.
Q: Do you offer data backup and recovery services?
A: Yes, data backup and recovery assistance is included in all our packages, with specialized services available for complex scenarios.
Billing Questions
Q: How does billing work?
A: Support packages are billed monthly in advance. We accept all major payment methods including credit cards, bank transfers, and UPI.
Q: Are there any setup fees?
A: No setup fees for support packages. You only pay for the package price and any additional services you choose.
Q: Can I get a refund if I'm not satisfied?
A: Yes, we offer a 30-day money-back guarantee for new customers if you're not completely satisfied with our service.
Customer Success Stories
Manufacturing Company Success
"OdooSupport.in helped us resolve critical inventory issues within hours. Their Professional Email Support package saved us thousands in potential downtime." - Rajesh Kumar, Operations Manager, ABC Manufacturing
Retail Chain Success
"The 24/7 phone support has been a game-changer for our multi-store operations. Whenever we have POS issues, they're resolved immediately." - Priya Sharma, IT Director, XYZ Retail Chain
Healthcare Practice Success
"Their expertise in healthcare compliance helped us implement HIPAA-compliant processes. The onsite support was professional and thorough." - Dr. Amit Patel, MediCare Clinic
Get Started Today
Step 1: Choose Your Package
Select the support package that best fits your needs and budget from our comprehensive range.
Step 2: Complete Your Purchase
Secure checkout with multiple payment options. Your package activates immediately.
Step 3: Access Your Portal
Log into your customer portal to submit tickets, track progress, and manage your account.
Step 4: Get Expert Help
Our certified consultants are ready to help you maximize your Odoo investment.
Special Offers
New Customer Discount - Save 25% on your first month with code: WELCOME25
Annual Payment Discount - Save 15% when you pay annually for any support package
Multi-Package Discount - Save 10% when you purchase 2 or more different packages
Referral Rewards - Earn ₹5,000 credit for every successful referral
Contact & Support
Need Help Choosing?
- Free Consultation Call: Schedule a 30-minute call with our experts to determine the best package for your needs.
- Package Recommendation: Answer a few questions, and we'll recommend the perfect package for your business.
- Custom Packages: Need something different? We can create custom support packages tailored to your specific requirements.
Contact Us
Office Location
1st Floor, 33/359, Netaji St,Gnanamurthi Nagar, Ambattur,
Chennai, Tamil Nadu 600053
Email Us
Business Hours
- Standard Support: Monday-Friday, 9 AM - 6 PM IST
- Extended Support: Monday-Friday, 8 AM - 8 PM IST
- Premium Support: 24/7/365
Ready to transform your Odoo experience? Choose your support package and join thousands of satisfied customers who trust OdooSupport.in for their business success.